for conventional users
for advanced users
Means of communication are through in-line phones and emails. The connectivity time via phone is quite okay and can help you gather a lot of information or handle any issue that you may be facing. Email responses are somewhat ok, the response time can vary on the time of communication, but overall it is satisfactory for any Customer.
Their lack of a live chat support is what really hurts them here as compared to other competitors, this provides a solid 24/7 communication form to all but as Saxo does not engage in this, their customers are always left asking for more and the communication period is limited throughout the day and week.
Overall communication and support is good, it could be great but following the standard procedures of a bank can become a hassle at times for the customers. As there is no live chat support, we are scoring 4.3 stars out of 5!
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